INTRODUCTION
This contractual document governs the General Terms and Conditions for ticket purchases (hereinafter, “Terms”) through the website https://sales.premiumguest.com/destino-five-ibiza, owned by DESTINO FIVE IBIZA under the commercial name DESTINO FIVE IBIZA, hereinafter referred to as the PROVIDER, whose contact details are also listed in the Legal Notice on this website.
These Terms will remain published on the website for the USER to reproduce and store as confirmation of the contract, and may be modified at any time by DESTINO FIVE IBIZA. It is the USER's responsibility to read them periodically, as the applicable Terms will be those in force at the time of purchase.
Contracts are not subject to any formal requirements, except in cases explicitly set forth in the Civil and Commercial Codes or in this or other specific laws.
Acceptance of this document implies that the USER:
Has read, understands, and agrees with what is stated herein.
Is a person with sufficient legal capacity to make a purchase.
Assumes all obligations set forth herein.
These conditions will be valid indefinitely and will apply to all purchases made through the PROVIDER’s website.
The PROVIDER states that the business is responsible for and aware of current legislation and reserves the right to unilaterally modify the conditions, without affecting goods or promotions acquired prior to such modification.
IDENTITY OF THE CONTRACTING PARTIES
On one hand, the PROVIDER of the tickets purchased by the USER is DESTINO FIVE IBIZA, with registered address in Ibiza, Balearic Islands, Spain, and customer service phone number [to be provided].
And on the other hand, the USER who purchases the tickets through the website and is responsible for the accuracy of the personal information provided to the PROVIDER.
PURPOSE OF THE CONTRACT
This contract aims to regulate the sales relationship between the PROVIDER and the USER at the moment the USER checks the relevant box during the online purchase process.
The sales relationship involves the delivery, in exchange for a publicly indicated price on the website, of a specific product.
DATA CORRECTIONS
When the USER identifies errors in the data published on the website or in the documents generated through the contractual relationship, they may notify [email protected] so DESTINO FIVE IBIZA can correct them as soon as possible.
PURCHASE PROCEDURE
To access the products or services offered by the PROVIDER, the USER must be of legal age or a minor with sufficient capacity to make a purchase. The USER must freely and voluntarily provide the requested personal data, which will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as detailed in the Legal Notice and Privacy Policy.
Once the desired ticket(s) are selected, the USER is informed that, as per Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the purchasing procedure will follow these steps:
General contracting clauses.
Delivery and order confirmation.
Right of withdrawal, if applicable.
Claims and online dispute resolution.
Force majeure.
Jurisdiction.
General offer terms.
Price and offer validity.
Payment method, costs, and discounts.
Purchase process.
Severability and contract suspension or termination.
Warranties and returns.
Applicable law and jurisdiction.
1. GENERAL CONTRACTING CLAUSES
Unless otherwise agreed in writing, placing an order with the PROVIDER implies the USER’s acceptance of these legal conditions. No stipulation made by the USER shall differ from those of the PROVIDER unless expressly accepted in writing and in advance by the PROVIDER.
2. TICKET DELIVERY
The PROVIDER will not process any orders until payment has been verified.
Tickets will be sent to the email address provided by the USER or made available for download on the purchase page once the process is completed.
Delivery or download is immediate once payment confirmation has been received.
Failure to Execute the Distance Contract
If the contracted event cannot take place within the expected timeframe, the USER will be informed and entitled to cancel the order and receive a full refund at no cost, with no liability for damages attributable to the PROVIDER.
If the PROVIDER unreasonably delays the refund, the USER may claim double the amount owed, in addition to further compensation for any damage exceeding that amount.
The PROVIDER assumes no responsibility if the ticket is not delivered due to incorrect, false, or incomplete USER information.
The USER has the right to suspend any outstanding payments until the PROVIDER fulfills the obligations established in this contract.
The USER is responsible for verifying the products upon receipt and reporting any justified complaints.
If no physical product is delivered and the service consists of a download, the PROVIDER will inform the USER of the download process.
3. RIGHT OF WITHDRAWAL
The USER has 14 calendar days from receipt of the product or from the contract conclusion date (if for services) to exercise their right of withdrawal, according to Article 102 of Royal Legislative Decree 1/2007 (RDL 1/2007). If the PROVIDER does not fulfill the duty to inform, the withdrawal period is extended by 12 months, per Article 105 of the same decree.
The right of withdrawal does not apply to the contracts listed in Article 103 of RDL 1/2007. Specifically for our services, this includes:
l) Services related to accommodation (other than for residential purposes), transport, vehicle rental, catering, or leisure activities, where a specific date or period is provided.
Claims can be submitted promptly to:
Postal address: [to be provided]
Phone: [to be provided]
Email: [email protected]
Online Dispute Resolution (ODR)
According to Article 14.1 of Regulation (EU) 524/2013, the European Commission offers a free platform for resolving disputes online without going to court, through a neutral third-party dispute resolution body.
ODR platform link: http://ec.europa.eu/consumers/odr/
4. FORCE MAJEURE
Neither party shall be held liable for failure due to force majeure. Obligations will be postponed until the force majeure event ends.
5. JURISDICTION
The USER may not transfer rights or obligations under this contract.
If any clause is deemed invalid or unenforceable, the rest will remain fully valid.
The USER acknowledges having read, understood, and accepted these Terms in full.
6. GENERAL OFFER TERMS
All sales and deliveries by the PROVIDER are subject to these Terms.
No modification to these Terms will be valid unless agreed in writing and signed by the PROVIDER, in which case such modifications will take precedence.
7. PRICE AND VALIDITY
Prices shown for each ticket include VAT or applicable taxes. Unless otherwise stated, prices do not include handling, shipping, or other additional costs.
Prices are in Euros. Prices may change in real-time until the purchase is confirmed.
Before confirming the purchase, all details can be reviewed: ticket selection, quantities, price, availability, handling fees, discounts, taxes, and the total.
Once payment is made, the price will remain fixed.
A purchase generates an invoice made out to the USER or their company name, if provided. Invoices are not sent by default—requests must be made via available contact methods.
For order-related information, contact: [email protected]
8. PAYMENT METHODS, FEES, AND DISCOUNTS
PREMIUMCOVER SL, operating as PREMIUMGUEST (based in Avda. Diagonal 433 BIS 3-2, BARCELONA, NIF B70688536), is responsible for transactions and offers the following payment methods:
Credit card
Stripe
Discount codes can be applied before completing the purchase.
Security Measures
The website uses standard industry security measures (SSL, secure pages, firewalls, encryption, etc.) to prevent unauthorized access to data. By using the site, the USER agrees to data collection for authentication purposes.
The PROVIDER will not allow transactions considered illegal by card networks or acquiring banks.
Products or services must comply with applicable laws for buyers, issuers, merchants, and cardholders.
9. PURCHASE PROCESS
Tickets can be added to the cart. The cart only displays selected items, quantity, and total cost. It is not legally binding.
To complete a purchase:
Verify billing details
Verify buyer information
Select payment method
Confirm order (purchase)
Upon confirmation, the system sends an email to the PROVIDER’s admin team and a confirmation to the USER.
10. SEVERABILITY AND TERMINATION
If any clause is deemed illegal, void, or unenforceable, it shall be considered severable, without affecting the rest.
The PROVIDER may suspend or terminate USER access without notice if obligations under this contract or applicable laws are not met.
Such action does not affect any other rights the PROVIDER may have.
11. WARRANTIES AND RETURNS
Warranties are governed by the section on “Warranties and after-sales services” in Royal Legislative Decree 1/2007, accessible here.
RESERVATION & CANCELLATION POLICY
The sunbed reservation will be guaranteed for 15 minutes, after it will be released and considered as a No Show. Cancellation conditions: in the event of No Shows or cancellations with less than 48 hours of advance, the deposit will be billed as penalty.
In case your reservation requires a minimum spend, please refer to the product selected during the reservation process.
If your reservation is for one of our #PACHAICONS event and for Destino Cabanas, from 5pm they will be considered as VIP Table. Please let us know if you are interested, we will be glad to send you our VIP rates. Otherwise, we kindly invite you to leave the Balinese/VIP Balinese and enjoy the party on the dance floor!
The pool area closes at 9pm.
Pets are not allowed.
Luggage storage is not available.
Feel free to contact us in case of any further information at the following email: [email protected] or +34971317411.
12. APPLICABLE LAW AND JURISDICTION
These Terms are governed by Spanish law unless otherwise stated. Any dispute will be subject to the courts of the USER’s residence, the place of obligation performance, or where the asset is located (if applicable).