Please read these General Terms and Conditions of Sale and Cancellation Policies carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using the services of Unnic (Jocs, S.A.), you agree to comply with and be bound by these Conditions, as applicable.
This document (together with all documents mentioned in it and also available on the Website) sets out the conditions governing the sale of products and provision of services (hereinafter, the "General Terms and Conditions of Sale") through the website www.unnicandorra.com (hereinafter, the "website" or the "web page").
By placing an order/purchase/reservation through the website, the buyer agrees to be bound by these General Terms and Conditions of Sale, our Privacy Policy, and Cookie Policy (hereinafter, collectively referred to as the "Terms and Conditions"). If you do not agree with all the conditions and policies, you should not contract through this website.
It is expressly stated that the terms and conditions have been prepared by Unnic (Jocs, S.A.) in accordance with the applicable regulations, especially in accordance with the provisions of the laws approved by the Government of Andorra, Law 13/2013, of June 13, on effective competition and consumer protection, Law 29/2021, of October 28, qualified for the Protection of Personal Data ("LQPDP"), and any other that may be applicable.
The Terms and Conditions may be modified at any time, and it is the buyer's responsibility to review them periodically, as well as each time products and/or services are contracted. The Terms and Conditions in force at the time of use of the website or celebration of the contract (as defined below) shall be those that apply to it.
Jocs, S.A. is a company of Andorran nationality, constituted by public deed, registered in the Register of Companies of the M.I. Government of Andorra, and domiciled in Andorra la Vella, Prat de la Creu Street, number 15-25 and with NRT Number A-701032-K. This Company owns the UNNIC ANDORRA integral leisure centre, hereinafter UNNIC, which may also be represented in the following Conditions of Sale and Cancellations with the terms "the company", "our entity", "we", "our", "Unnic (Jocs, S.A.)" and/or "Jocs, S.A.".
And, on the other hand, any person who acquires any of the products or services offered on the Website www.unnicandorra.com, hereinafter shall be referred to as "the buyer" or "the buyers".
The parties agree that their relations shall be governed exclusively by these General Terms and Conditions of Sale, which are accessible on the website and must be, in any case, previously accepted by the buyer. In case of modification of these by the company, the conditions to be applied to each buyer will always be those accepted at the time of making their purchase. The buyer, prior to the purchase and, during the purchase process, may access, archive, and print these General Terms and Conditions of Sale for consultation.
Unnic (Jocs, S.A.) offers, among all its services, the online booking and purchase service, available 24 hours a day, through the website www.unnicandorra.com, where you can book and/or purchase comfortably from an electronic device connected to the internet, a table for one of the restaurants and tickets for all types of shows and/or events.
Unnic (Jocs, S.A.) acts as the promoting entity of the event or show, except in events organized by companies outside Jocs, S.A., which will be duly communicated.
The catering and/or events service through ticket sales or table reservations is of an onerous nature, unless otherwise indicated, with the user always having all the information regarding the price of each ticket on the website.
Table reservations for catering may or may not have a payment on account depending on the product content, the day of the reservation and the number of diners.
The information services offered through the website and through the Customer Service telephone or WhatsApp are free of charge.
This legal notice regulates:
To this effect, the marketing of products and/or services through the website is intended exclusively for end consumers, in accordance with current legal provisions.
These conditions, therefore, are intended to regulate the commercial relations that arise between the company and buyers through the website.
The use of the website attributes the condition of user and implies acceptance of the provisions included in these General Terms and Conditions of Sale while the user accesses the website.
The user, client or buyer, as well as the promoter and/or organizer in their case, acknowledge that they have the capacity to contract the service, in addition to having read and understood these conditions of this website, as well as the acceptance of the same.
Access and/or use implies acceptance by the User of all the general conditions that are published at the time of such access or use.
We refer to legal or physical persons that organize or celebrate the show(s) and/or that provide us with tickets and/or products or associated services to sell them as “Promoter”, “Organizer” or “Promoters”.
Our goal is to make the customer experience when making a reservation or purchase easy, agile, and fair. These General Conditions are designed to ensure that the process of accessing and purchasing at www.unnicadnorra.com is satisfactory and understandable.
This document will always be available to customers in Catalan, Spanish, French, and English at www.unnicandorra.com for consultation, file, or printing.
The user declares that he has the necessary legal capacity to act and contract on the web in accordance with the conditions detailed below, which he declares to understand and accept.
For all matters relating to the management of the user's personal data, please visit our Privacy Policy.
The number of tickets made available for sale varies from one show to another.
Tickets are usually sold through various distribution points, including telematic channels, call centres and, in some cases, ticket offices.
All distribution points access the same inventory and ticket issuance system and, therefore, tickets to popular shows may sell out quickly.
Occasionally, more tickets may be made available before the show.
To purchase a ticket, you must be at least 18 years old and have a valid credit/debit card issued in the name of the buyer.
The user declares that he is of legal age (over 18 years of age) and has the necessary legal capacity to contract the services offered on the web, in accordance with the conditions detailed below, which he declares to understand and accept.
Contracting by minors is not considered, even if the authorization of parents or guardians is provided to enjoy the contracted service.
The user is solely responsible for the truthfulness and accuracy of the data provided to Unnic (Jocs, S.A.) in the reservation process.
Our General Terms and Conditions of Sale do not apply to any purchase made through third-party websites, if so done and decided by Jocs, S.A. at any time.
If you have any questions or complaints arising from your purchase of tickets for a show and/or event at Unnic, you should contact Customer Service directly.
The contract for the purchase of ticket(s) begins when we confirm your purchase and ends as soon as the show for which you purchased the ticket ends.
All purchases are subject to verification of the payment card and other security checks, and your transaction may be cancelled if it does not pass our verification process.
The user undertakes not to obtain or attempt to obtain any kind of Tickets through the unauthorized use of any robot or other automated device or any other illegal or unauthorized activity.
Unnic (Jocs, S.A.) reserves the right to cancel any transaction that we reasonably suspect has been carried out in breach of these provisions, without prior notice, and any and all Items acquired through such transaction shall be void. In the event of such cancellation, Jocs, S.A. guarantees the full refund of the amount paid.
Unnic (Jocs, S.A.) reserves the right to cancel reservations that we reasonably suspect have been made fraudulently, with the aim of reselling them or that go against a fair use of the service.
Online purchase is done in several steps.
The Buyer must access www.unnicandorra.com and go to the products/services with the option to purchase in advance. For identification, the customer must look for those Events with the "Book" or "Buy" button.
The Buyer has several possibilities to find a product/service. In this sense, you can visit the space that has the product/service you want to buy using the menu that you will find at the top of the page or, if applicable, by clicking the "Book" option.
The Buyer who has selected a product will be able to see on the screen the selected product, together with the description, information, and price of the product.
When the Buyer has found the product you want, you will fill in all the fields that are necessary such as: day and time, number of diners or attendees, as well as your personal data, email, allergens or intolerances, etc. You must also accept the terms of use, privacy policies, legal notice and consent to the processing of personal data.
Once the data has been validated, the Buyer must press the Book button and will access the payment platform.
Currently, the Company provides Buyers with the following form of payment:
Credit or debit card. For any amount. Only Visa, Mastercard, Visa Electron and Maestro cards are accepted.
The Buyer will be redirected through a secure connection. All purchases made through the website are 100% secure. Bank details will be sent in encrypted form via the SSL (Secure Socket Layer) protocol and will be transmitted in a completely secure environment to our bank without being recorded at any time.
The Buyer must enter their bank details and, subsequently, validate the purchase.
The Buyer will simultaneously receive a response from the bank, indicating whether their authentication request is accepted or denied. If authentication is accepted, the charge will be made to your account.
The order will only be valid:
Once the system has accepted the payment through the central network of bank card authorizations.
Any financial expenses (bank charges related to exchange rates, bank commissions for payment transactions made outside the territory of issuance of the card and other bank commissions) that may result from payments by bank card shall be borne by the Buyer.
The reservations department checks the payment and will send the buyer an email with the following information:
Confirmation of payment
Description of the product purchased
Cancellation policy
QR code of the purchased product
The ticket sales system uses a secure server and the latest encryption technology.
It is possible that Unnic (Jocs, S.A.) on certain dates or days of the week, requires a payment on account for the reservation of tables in catering on certain dates and/or days of the week, especially from Thursday to Sunday, whether it is at meal or dinner time.
You can make sure that the purchase has been successful by accessing your email.
If your purchase has been made correctly, you will receive a confirmation email in your email with detailed information of the purchase you have just made.
This email may not reach your "Inbox" as some internet services detect it as spam. We recommend that you always look at the "Junk Mail" section.
Purchases you make from us may generate management fees per ticket and non-refundable delivery costs per order, but all will be specified before the purchase process begins.
Users or organizers may not copy, reproduce, publish, download, hang, broadcast, transmit, make available to the public, or use the content of this website in any way without the express consent of Unnic (Jocs, S.A.).
The user agrees not to adapt, modify, or create a derivative work from any content on this website except for personal, non-commercial use.
Any other use of the content of this website requires the prior written permission of Unnic (Jocs, S.A.).
The names, images, and logos that identify Unnic (Jocs, S.A.) are subject to copyright, design rights, and trademarks.
Unnic (Jocs, S.A.) owns all industrial and intellectual property rights to the Website, either in its own right or as an assignee, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or text; trademarks or logos, colour combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), and it may not be understood that the user or event organizer is assigned any of the exploitation rights over them beyond what is strictly necessary for the proper use of this website.
Claims that may be filed by users or organizers in relation to possible breaches of industrial or intellectual property rights over any of the contents of this website must be addressed to the email address specified in the contact information.
If Unnic (Jocs, S.A.) is not the organizer of the show, it will not assume the obligations and responsibilities that correspond to the organizer of the show under any circumstances.
Likewise, some of the content, services and products that appear in the advertising and promotional actions of our website may correspond to organizers other than Unnic (Jocs, S.A.).
The user is responsible for providing their data correctly in the purchase processes established on the Unnic (Jocs, S.A.) website, paying special attention to the introduction of bank details and personal data.
Any ticket you purchase remains the property of the Promoter/Organizer and is a personal revocable license that may be withdrawn, with admission being denied at any time.
It is your responsibility to check your tickets; errors cannot always be rectified, although before starting the contracting procedure we will inform you of the technical means we make available to you to identify and correct errors in the introduction of data.
You are exclusively entitled to a seat or standing ticket of a value that corresponds to that indicated on your ticket.
Responsibility for the visibility conditions where the event or show takes place, its acoustic quality, the comfort of the venue, accessibility, etc., corresponds to the promoter.
The buyer of a ticket(s) will not have the right to cancel or renounce their purchase except in the cases stipulated in the section on Suspensions, Cancellations and Substantial Changes.
Tickets may be limited to a maximum number per person. We reserve the right to cancel tickets purchased that exceed the limitation without prior notice.
Tickets may be sold with certain limitations regarding access or use, such as limited, obstructed or side views, or minimum age for access. When this occurs, said limitation will be published on our website or communicated in another way before or at the time of booking tickets.
It is the responsibility of the buyer/consumer/client to ensure that they read all communications published on our website.
Tickets may not be resold or transferred when prohibited by law.
A Ticket may not be combined with any benefit, travel or accommodation service and/or any other kind of promotional items, products or services to create a package, unless you obtain our express written authorization and that of the Promoter.
A ticket may not be used for advertising, promotions, contests or raffles unless the Promoter's express written authorization is obtained. However, in the event that such consent is obtained, the use of our brands and other industrial and intellectual property must be done with our prior consent.
This section applies to any product that requires prior reservation with or without payment.
A) Cancellations and suspensions
In the event of cancellation or change of date of a show or any of the products reserved with or without payment, we will use all means reasonably available to us to communicate the cancellation to you as soon as we receive the corresponding authorization from the Promoter.
Unnic (Jocs, S.A.) in the event of any change that occurs in an event or show undertakes to:
B) Substantial modifications
The buyer should know that the advertised start times of shows are subject to change.
Tickets are sold without prejudice to the Promoter's right to modify or vary the program due to events or circumstances reasonably beyond their control, without being obliged to return amounts or change Tickets, unless said change implies a substantial alteration, in which case the provisions of the Refunds Section will apply.
C) Refunds
If one or more events causing a refund in favour of the buyer are verified, the Organizer will be the total and sole responsible for the refunds, without including management fees, to the buyers under the conditions and by the means established for each case.
Once the ticket has been purchased, its amount will not be exchanged or returned, except for reasons provided for in current legislation.
The impossibility of attending an event or show or the commission of an error when acquiring the ticket(s) are not reasons that allow its return. The user may not exercise the right of withdrawal or resolution, in accordance with current regulations on consumer and retail trade matters.
Occasionally, shows are subject to cancellation, suspension, change of date or substantial alteration by the team, the artist or the Organizer for various reasons. If a show is cancelled and not rescheduled, a refund of the sale price of the ticket(s) will be offered, excluding the corresponding management fees per ticket.
If a show is held over several days and one or more days are cancelled, but not all the days that constitute the show, a partial refund may be made, which will correspond exclusively to the day(s) cancelled.
Unless otherwise indicated in relation to a specific show, if the date of the show is changed, seats or standing tickets will be offered (provided there is availability), of a value corresponding to the original Tickets. In the event of not being able to attend the show on the new date, a refund of the sale price of the ticket(s) will be offered, excluding management fees per ticket.
The buyer must inform us in writing (mail, text message, etc.) if they cannot attend the show on the new date within the period we set, otherwise, we may confirm their reservation for the new date, and they will not be entitled to demand a refund.
Unnic (Jocs, S.A.), as a distributor, may solely and exclusively proceed to cancel the Tickets and, therefore, refund their amount when it receives express order from the promoter/organizer of the event and/or show.
If one or more events causing a refund in favour of the buyer are verified, the promoter/organizer will be the total and sole responsible for the refunds, without including management fees, to the buyers under the conditions and by the means established for each case.
Refunds may be made through the Unnic (Jocs, S.A.) platform, which will be decided and notified to the buyer on a case-by-case basis.
If the buyer decides to cancel the purchased ticket(s) or the restaurant reservation(s) that have required a prior payment, the following cancellation policy will be applied:
For prepaid menu reservations during the Christmas period (from December 24 to January 6, both dates included), the following deadlines must be observed:
• If cancelled no later than 7 days in advance, the full amount paid will be refunded.
• If the cancellation occurs between 7 and 3 days before the scheduled time, 50% of the amount will be refunded.
• If cancelled less than 3 days in advance, no refund will be issued.
For special dates that Unnic (Jocs, S.A.), as such, or for reservations, pre-reservations and payments on account for groups (+8 people), special conditions may apply. Consult the telephone +376 747 847 or email [email protected].
In the event of a cancellation with the right to receive 50% or 100% of the amount, this will be made during the 7 business days following the cancellation, always on the same credit card used for payment, excluding management fees.
In order to carry out the cancellation, you must send an email to [email protected].
Unnic (Jocs, S.A.) will notify the cancellation by email.
If you wish to modify a restaurant reservation that does not include any product referred to as a "Menu", you can do so by sending an email to [email protected] or calling +376 747 847 Reservations Department / Customer Service with a minimum of 24 hours before the reserved time. Reservations made at restaurants to enjoy "Menu" products cannot be modified or cancelled.
The modification will be confirmed by email.
Policy not applicable to Cirque du Soleil promotion
The venue reserves the right to refuse admission in the event of non-compliance by customers with any of the terms and conditions of the show, the Promoter/Organizer or for security reasons. In these cases, customers will not be entitled to a refund.
The venue will be obliged on occasions to take actions related to security to guarantee the safety of customers.
The ticket(s) are issued in accordance with the rules and regulations of the venue and the Promoter/Organizer of the event. All details will be available to the user.
The violation of any of these rules and regulations, or any other act that may cause damage, harm or grievance, will entitle Unnic (Jocs, S.A.) or the Promoter/Organizer of the event to expel the user from the venue.
Every effort will be made to allow access during the intermissions of shows to people who arrive late to them, but admission cannot always be guaranteed.
There will be no exit, or readmission passes of any kind.
If specified at the time of purchase of the ticket, the unauthorized use of photographic and recording equipment may be prohibited. In this regard, photos, videos and/or recordings may be destroyed or deleted.
In the case of shows, laser pens and the entry of domestic animals are prohibited, except for guide dogs.
In the case of dining areas (excluding spaces inside the Gran Casino Andorra), domestic animals may be admitted provided they are kept silent without disturbing other diners.
The entry of the client's own food and/or drinks is prohibited.
The holder of Tickets, as well as their companions, consent to the recording of images and sound for being part of the viewing public.
A show may include special effects including, without this list being exhaustive, sound, audiovisual, pyrotechnic or lighting effects.
If you have any questions or complaints regarding the purchase, please contact us, quoting the order or reservation number that will have been provided at the end of the order on the email [email protected].
Since we sell Items on behalf of the Promoters/organizers, we may need to contact them to obtain more information before responding to your complaint. The resolution of some complaints may take up to 28 days, but we will contact you again as soon as possible.
In the event of any conflict, we will make the consultations diligently and negotiate in good faith, and we will try to reach a transactional agreement that is fair and equitable for the interests of the buyer, ours and those of the Promoter.
These General Terms and Conditions of Sale together with, where appropriate, the particular conditions that may be established, expressly regulate the relations arising between Unnic (Jocs, S.A.) and third parties that contract through the portal https://www.unnicandorra.com.
All these terms and conditions are governed by Andorran law and any conflict arising from any transaction with Unnic (Jocs, S.A.) shall be submitted to the exclusive jurisdiction of the Andorran courts.
These General Conditions have been drawn up in accordance with the provisions of Andorran regulations on information society and electronic commerce services, General Conditions of Contract, Consumers and Users and other complementary laws, as well as any legal provisions that may be applicable.
If any clause included in these general conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, the general conditions remaining in all other respects, such provision, or the part of it that was affected, being considered as not put.